Experts in the Regulated and Social sectors
A team of experts in communications management
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One of our core values is that we take care of what matters – our people and the planet.
Therefore, we take responsibility for creating an inclusive, supportive environment where our people can thrive; for supporting the community around us; and for playing our part in the important fight against climate change.
We are committed to running our company in a sustainable, socially responsible, and legal way and operate to the highest social, ethical and environmental standards.
We are committed to reaching a goal of Net Zero by 2035 by pro-actively reducing the environmental impact of our business operations, through the services and products we offer to our clients and the partnerships we have with suppliers.
We have developed Carbon Smart (our own PAS 2050 foot printing and offsetting product) to help our clients further reduce the environmental impact of their comms through building understanding, developing reduction strategies, and responsibly offsetting the carbon footprint of their printed communications.
Achieve Net Zero corporate status with the Science Based Targets Initiative.
Create a carbon measurement, reduction, and offsetting product for our clients.
Support our staff to reduce their environmental impact through an electric vehicle salary sacrifice scheme.
Survey and engage our print suppliers on a long-term de-carbonisation plan.
We want to ensure that we are a truly inclusive and diverse business that provides a welcoming and supportive environment for all staff, clients and supply partners and that we do what we can to support unrepresented groups and our local community.
Implement a mental health and wellness policy by 2023.
Reset volunteering programme in context of post-covid working norms by the end of 2022.
Introduce CSR based risk analysis for suppliers during 2022.
We aim to pay competitively for all roles and are proud to be a living wage employer (we aspire to be an accredited member of the living wage foundation by 2023).
We are committed to monitoring our progress against key metrics with staff and do so on a regular basis through our Listening Loop staff survey.
We have adopted a new smart working model since the pandemic and are investing in transforming the employee experience for Signal staff on the back on this.
We endeavour to provide appropriate training to enable staff to perform their jobs efficiently and pursue career development opportunities.
We believe that our success depends on building long-term relationships with clients and we will never compromise this for short-term gain.
We believe that transparency, exceptional client service, adding value and getting regular feedback from our clients are the four critical factors in building long-term client relationships.
We capture feedback from clients for key projects and on a quarterly basis, to ensure we’re meeting high standards of service and continuously improving the way we work.
We only want to work with clients who are making a positive contribution to society and those who's marketing communications meet nationally agreed standards.
We ensure that we only partner with suppliers who can demonstrate strict controls around health and safety, labour, environment and quality management and who sign up to our supplier code of conduct that covers areas such as employment and welfare, modern slavery, business ethics and data protection.
We have a rolling programme of supplier audits and are planning to introduce a CSR risk analysis. Currently we evaluate risk around data protection.
As part of our 2035 Net Zero strategy, we have launched a long-term plan to de-carbonise our supply chain.
We strive to support local businesses over nationwide chains, wherever we can, and, each year, we donate a percentage of our profits to charity and encourage our staff to participate in fundraising events and community volunteering activities.
We previously donated a trishaw (converted rickshaw) to a local charity to support the cycling without age initiative and other initiatives have included our staff preparing Christmas hampers for our local Sue Ryder Hospice and Maggie’s Support Centre.
We have historically managed a programme of community volunteering on behalf of staff. We will re-introduce that post pandemic.
We are committed to operating in a transparent, ethical and lawful manner. We govern our business and our operations in a way that supports trust and long-term relationships with our people, clients, suppliers and wider community.
We have dedicated roles in governance and compliance and information security and a CIPS qualified purchasing team supporting to help ensure our operations and those of our suppliers are robust. Signal is part of a Group called Digital Technology Advisory Group Ltd (DTAG).
Establish D&I benchmarks and targets for 2023.
Review Ethical Trading Base Code for sign up in 2023.
We are proud to be LRQA certified for our environmental (ISO14001) and quality management (ISO9001) systems, as well as our data processing capability (ISO27001). As well as an EcoVadis Silver Medal holder, and FSQS registered.