Experts in the Regulated and Social sectors
A team of experts in communications management
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Only Signal combine the insight, design and technology leading brands need to accelerate the shift from legacy customer communications management to connected customer experience management.
We are trusted by leading financial services and charity brands to deliver exceptional communication experiences to their customers and supporters.
Our unique combination of insight, design and technology allows them to overcome the communications challenges presented by legacy data and ways of working, and deliver highly-personalised, omnichannel brand experiences.
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The Financial Services community has woken up to the reality that customer communications matter.
Until recently customer-driven planning and experience design competency were missing from the customer communications lexicon.
Chief Executive Officer
The future of customer experience will be powered by a well-integrated technology stack which is not simply holding detailed data about your customers but knows what your customers do and why so you can better communicate with them at critical moments in their journey
Chief Technology Officer
The CX HUB is Signal’s managed platform enabling brands to unify the orchestration and composition of omnichannel customer communications.
Combined with our expertise in CX planning and regulatory best practice, the CX HUB helps accelerate digitisation, minimise data latency, remove risk and reduce processing costs all whilst improving personalisation, brand consistency and accessibility across all communications.
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We are here to help you transform the way you manage customer communications. Our expertise in regulation, technology, CX planning, behavioural science and design is why we’re already trusted by the UK’s largest FS brands.
And together with our leading platform the CX HUB, we can create more valuable omnichannel experiences for your customers.
We are here to help you redefine your supporter experience. Our expertise in Supporter Experience (SX) planning, behavioural science, design and DM production enables us to create omnichannel supporter experiences that lead to more engaged and valuable supporter relationships.
Using our CX HUB platform, we can activate new supporter journeys, whilst unifying communications management across print and digital to deliver impressive efficiencies.
The shift to CXM is mainly about people – ensuring everyone embraces your new direction or adopts and learns to use your new systems and processes.
CXM means putting the customers in control and letting them decide how they want brands to communicate and interact with them.
Frictionless, customer-driven omnichannel experiences require unified digital and offline comms management.